FAQ
1. What types of products do you offer?
Answer: At TailWag, we offer a wide range of pet products primarily for dogs and cats, including toys, grooming tools, apparel, feeding accessories, and more.
2. How can I track my order?
Answer: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the courier’s tracking page.
3. What is your refund policy?
Answer: Instead of returning items, you can contact us for a full refund. Returns run counter to our emphasis on sustainability, as every return has a carbon footprint. To be eligible for a full refund, please send us a picture of the item to info@tailwagpetdeals.com. After that, you can either keep the item or donate it.
4. Do you ship internationally?
Answer: No, we only sell and ship our products within the USA.
5. How long will it take to receive my order?
Answer: Most of our products are delivered within 7-14 days. Delivery times may vary depending on your location within the USA.
6. How can I contact customer service?
Answer: You can contact our customer service team via email at info@tailwagpetdeals.com or through the Contact Us page on our website. We aim to respond to all inquiries within 24 hours.
7. Can I modify or cancel my order after it’s been placed?
Answer: Orders can be modified or canceled within 24 hours of placement. After this period, we may not be able to make changes as the order might already be processed.
8. What payment methods do you accept?
Answer: We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
9. Are your products safe for my pet?
Answer: Yes, all our products are made from high-quality, pet-safe materials. We ensure that our products meet safety standards to keep your pets healthy and happy.
10. How do I know what size to buy for my pet?
Answer: Each product page includes a sizing chart to help you choose the correct size for your pet. If you’re unsure, feel free to contact our customer service team for assistance.